Customer Service Representative - State Farm Agent Team Member
Full Time • Fully Remote - US
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Now Hiring: Customer Service Representative – Service with a Sales Edge!
Bilingual (English/Spanish) Preferred
Are you bilingual in English and Spanish and passionate about providing excellent customer service—while also having a knack for sales? We’re looking for a dependable, motivated, and people-focused individual to join our team as a Customer Service Representative.
This role combines the best of both worlds: supporting clients with their insurance needs while identifying opportunities to offer valuable products and services.
What You'll Do:
- Deliver exceptional service to both English- and Spanish-speaking clients
- Respond to client inquiries, process policy updates, and ensure high levels of satisfaction
- Identify client needs and offer appropriate insurance solutions
- Support retention and growth through cross-selling and account reviews
- Work collaboratively with the team to meet customer service and sales goals
What We’re Looking For:
- Bilingual: Fluent in both English and Spanish (spoken and written)
- Strong customer service and communication skills
- Positive attitude, attention to detail, and a team-player mindset
- Interest in sales and building client relationships
- Must hold or be willing to obtain a state insurance license (licensing support is available)
- Previous customer service or sales experience is a plus
What We Offer:
- Full-time opportunity with training provided
- Licensing support for the right candidate
- Competitive pay with performance-based incentives
- Supportive team environment with opportunities for growth
If you're ready to combine your love for helping people with the opportunity to grow in a service-oriented, sales-supportive role, we’d love to hear from you.
This is a remote position.
Compensación: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Philadelphia, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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