Customer Relations Representative - State Farm Agent Team Member
Full Time • Fully Remote - US
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Bilingual (Spanish/English) Licensed Customer Relations Representative — Remote
State Farm Agency Experience Required
Job Type: Full-time (Remote – U.S.)
Compensation: Base Salary + Commission + Performance Bonuses | Career Advancement
Licensing: Active P&C required; Life & Health preferred (or willingness to obtain)
Compensation: Base Salary + Commission + Performance Bonuses | Career Advancement
Licensing: Active P&C required; Life & Health preferred (or willingness to obtain)
About the Role
We’re seeking a bilingual (Spanish/English) licensed professional with proven experience in a State Farm agency. In this fully remote role, you’ll deliver outstanding service to our Spanish- and English-speaking customers, support retention, and pivot into in-book sales—identifying needs, generating quotes, and cross-selling/upselling when it benefits the customer.
What You’ll Do
-
Customer Service & Retention (Remote):
Handle inbound/outbound calls, email, and chat for billing, ID cards, certificates, claims support, and policy changes/endorsements. Conduct proactive renewal and coverage reviews to strengthen retention.
-
In-Book Sales / Pivoting:
During service interactions, identify coverage gaps and recommend additional lines (Auto, Home, Umbrella; Life/Health if licensed). Prepare quotes, follow up professionally, and close—or hand off to a producer.
-
Documentation & Compliance:
Maintain complete, accurate records in ECRM/Agent Toolkit; follow agency/carrier procedures, quality standards, and privacy requirements.
-
Team Collaboration:
Coordinate with the agent and teammates to ensure a seamless client experience and meet service SLAs and production goals.
What You Bring
-
Fluent Spanish and English (required) with professional, clear communication in both.
-
State Farm agency experience (required) with working knowledge of ECRM/NECHO workflows.
-
Active P&C license (required); Life & Health preferred or willingness to obtain.
- Proven success in customer service and sales (cross-sell/upsell) with a customer-first mindset.
- Detail-oriented, organized, and comfortable multitasking in a fast-paced, metrics-driven environment.
- Reliable home office setup: high-speed internet, quiet/secure workspace, and willingness to be on camera for meetings.
What We Offer
-
Compensation: Base salary + commission + performance bonuses tied to qualified in-book sales and retention outcomes.
-
Growth: Clear pathways into senior service, producer/sales, or leadership roles.
-
Training: Ongoing product, sales, and compliance training to sharpen your skills.
-
Culture: A supportive, collaborative team focused on doing what’s best for the customer.
How to Apply
Please submit your resume and include:
- Your Spanish/English proficiency (native/fluent)
- Your P&C license state/number (and Life & Health, if applicable)
- A brief note on your State Farm agency experience (tools used, core responsibilities, tenure)
This is a remote position.
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Philadelphia, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none