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Account Manager - State Farm Agent Team Member Fully Remote - US

Account Manager - State Farm Agent Team Member

Full Time • Fully Remote - US
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Remote Bilingual (Spanish/English) Account Manager

State Farm Agency Experience Required

Job Type: Full-time (Remote – U.S.)
Compensation: Base Salary + Commission + Performance Bonuses
Licensing: Active Property & Casualty (P&C) required; Life & Health preferred (or willingness to obtain)

About the Role

We’re seeking a bilingual, licensed professional with proven experience in a State Farm agency to deliver exceptional customer experiences while driving retention and growth. In this fully remote role, you’ll manage day-to-day service needs and confidently pivot into in-book sales—identifying coverage gaps, preparing quotes, and cross-selling/upselling when it benefits the customer.

Responsibilities

  • Customer Service & Retention

    • Handle inbound/outbound calls, email, and chat for policy changes/endorsements, billing, ID cards, certificates, and claims support.

    • Conduct proactive renewal and coverage reviews; execute retention outreach and follow-ups.

    • Maintain accurate, compliant records in ECRM/Agent Toolkit and follow carrier/agency procedures.

  • Sales (In-Book Pivoting)

    • During service interactions, identify needs and recommend additional lines (Auto, Home, Umbrella; Life/Health if licensed).

    • Generate quotes, manage follow-ups, close opportunities or hand off to a producer.

    • Meet or exceed monthly activity, quality, and production goals.

  • Teamwork & Compliance

    • Collaborate with the agent and teammates to deliver a seamless client experience.

    • Adhere to privacy, documentation, and service-level standards.

Qualifications

  • Fluent Spanish and English (required)—professional verbal and written communication in both.

  • State Farm agency experience (required) with strong working knowledge of ECRM/Agent Toolkit and State Farm workflows.

  • Active P&C license (required); Life & Health preferred or willingness to obtain.

  • Demonstrated success in both service and sales (cross-sell/upsell) with a customer-first mindset.

  • Excellent interpersonal, problem-solving, and time-management skills; calm and professional under pressure.

  • Remote-ready setup: reliable high-speed internet, quiet/secure workspace, and comfort on video meetings.

What We Offer

  • Compensation: Base salary plus commissions and performance bonuses tied to qualified in-book sales and retention outcomes.

  • Growth: Clear pathways into senior service, producer/sales, or leadership roles.

  • Training: Ongoing product, sales, and compliance training to continually sharpen your skills.

  • Culture: Supportive, collaborative team focused on doing what’s best for the customer.

Schedule

  • Full-time, Monday–Friday during EST. business hours (some flexibility as business needs evolve).

How to Apply

Please submit your resume and include:

  • Your Spanish/English proficiency level,

  • Your P&C license state/number (and Life & Health, if applicable),

  • A brief summary of your State Farm agency experience (tools used, responsibilities, tenure).

This is a remote position.

Compensación: $50,000.00 - $70,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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